Thank you for such a great and detailed review of the BW Plus Service Inn & Suites. I am humbled at the number of times my staff receive a guest kudo in the more than 400 reviews received to date. Bruce P, General Manager at Best Western Plus Service Inn & Suites, responded to this review Thank you for taking the time to review the BW Plus Service Inn & Suites. Bruce P, General Manager at BEST WESTERN PLUS Service Inn & Suites, responded to this review "I would definitely stay here again" is one of the best compliments we can receive from our guests and I thank you for taking the time to review the Best Western Plus Service Inn & Suites. When the issues are continuous, as was the case with your room(s) and spread over 2 shifts into the early hours of the morning, action must be taken for the benefit of all of our other guests who have as much of right to a peaceful rest as you claim to have noisily drinking in your room. Nice clean modern hotel with great staff to make your stay pleasurable. we were in Lethbridge for 2 nights on a mini vacation, and again were treated exceptionally well at the Best Western. We stayed here for one night while traveling back from the US. They do things right..." is one of the best compliments we can receive from our guests. We do look forward to having you back again as our guest in the very near future and thank you again for your review of the Best Western Plus Service Inn & Suites. New hotel - nicely decorated. The breakfast was delicious. Please feel free to contact me directly and I will ensure that we exceed your expectations this time around and show that your last stay was the exception and not the norm. Thank you for taking the time to recognize the great job that our staff do to make our guest stays great and I have passed along your kudos to everyone. We stayed here when in town for a wedding. The rooms are slightly separate, the AirCon kept coming on so it was freezing in the bedroom but the thermostat was in the other inner room. Our hotel is currently the #1 hotel on Tripadvisor in Lethbridge as well as the proud winner of our 5th consecutive AHLA Housekeeping Award to go along with our BW Chairman Awards and BW Director Awards for quality. Our Harley Davidson partnership is a great way to travel and stay throughout the summer. I am glad both you and your wife were able to enjoy our full, hot, complimentary breakfast, being so different in your choices. The new checkout time of noon is also wonderful. Holding cosmetics, keys, phones.....you name it and that is why it is there. As a result of a full hotel, our amenities may see the stresses of an increased number of guests. I stayed at the Best Western this weekend. Thank you for such an amazing review of the BW Plus Service Inn & Suites. was exceptional. Unfortunately we didn't get to try the breakfast as we had other plans, but other folks seemed to be enjoying it just fine! 'Thank you Bruce and your team, I will definitely stay there everytime I'm in Lethbridge...' is one of the best compliments we can receive from our guests and we look forward to having the two of you back. We did not say anything to front desk as she looked to be only one working and didn't want to stress her out. Coulee Brew Co and Casino Lethbridge are always popular with our guests and a great new El Greco Family Restaurant has opened up a short walk from the hotel featuring fresh Greek and Italian fare. It is our staff that makes our hotel great and our guests wanting to come back along with all the little things that separates us from our competitors. Our prices reflect the level of services and amenities that we offer which surpass those of our competitors and are reflective in our 5th consecutive AHLA Housekeeping Award to go along with our BW Chairman Awards and BW Director Awards for quality. I had a bath today turned on the jets and a brown scum showed up around the edges. When you surround yourself with great staff, great things happen. Thank you for such a great review of the BW Plus Service Inn & Suites. Great hotel the staff is excellent the room was clean and had everything I needed. We do look forward to having you back again as our guest in the very near future and knowing that you 'will return again while on business or personal trips...' is one of the best compliments we can receive from our guests. There is ample parking. It is so disgusting when multiple US hotels allow pets in rooms for FREE. Bruce Primeau, Owner at Best Western Plus Service Inn & Suites, responded to this review I am sorry to have read that you didn't enjoy your stay as so many of our other guests have and that as a result of you not having enough points to stay when you booked your points stay (not free), that we had to charge you for your stay (at a deeply discounted rate).....as is policy which I do not understand your displeasure about. Our room was very spacious. Close enough to variety of restaurants too. Nice pleasant hotel, very clean. is one of the best compliments we can receive from our guests and we look forward to having you back in the very near future. Bruce P, General Manager at Best Western Plus Service Inn & Suites, responded to this review thank you for taking the time to review the Best Western Plus Service Inn & Suites. Bruce P, General Manager at Best Western Plus Service Inn & Suites, responded to this review Thank you for such a great review of the BW Plus Service Inn & Suites. Membre du Programme de fidélité Best Western Rewards ? Bruce P, General Manager at Best Western Plus Service Inn & Suites, responded to this review I am glad everyone enjoyed their stay with us. Again, we did not know any of this that night and we did not have hotel staff come back. We look forward to seeing you next time as well. Also the "manager" was incredibly rude, when I simply had asked her to help me figure out some issues with my rewards card. Thank you for such a great review of the BW Plus Service Inn & Suites. I am sorry to have read that you had a concern with one of our other guests' dinner choices. Our 'delicious' full, hot complimentary breakfast includes local, Lakeview Bakery breads, bagels and muffins along with gluten friendly options. Excellent, friendly service, I had the Hampton booked but at 6:00 they were 17 rooms behind in laundry. we headed back to the u s a through Lethbridge , Alberta and stumbled apon this little gem of a town . Yes, pets are welcome at the Best Western Plus Service Inn & Suites. Our breakfast room staff do a great job of keeping the room flowing, well stocked and always with a smile. Our staff are what make us great and thank you for taking the time to recognize the great job that they do. We look forward to having you back again as our guest in the very near future. Its was a nice size room for me to spread out my work. WHAT A PHENOMENAL PLACE TO STAY! We do look forward to having you back again as our guest again in the very near future. I don't even know where to start with this review... Let's see: Pros: Spacious, clean rooms Large breakfast area Extremely helpful and polite staff First aid kit on site - trust me, it comes in handy Easy check in/check out Cookies and water Fridge/microwave in room I had booked a king suite for a night on my way back to Winnipeg - the room was huge! The desk staff were terrific. Love the precheckin email, that was a nice surprise. The noise is worst right by the bed head. I am sorry to hear about your wife's father and am proud of my staff for making your stay as pleasant and stress free as possible given the circumstances. We look forward to having you back again as our guest in the very near future and thank you again for your 'best' review of the Best Western Plus Service Inn & Suites. Although you may feel there is no extra effort made on pet rooms, let me assure you that after each guest stay those rooms are required to be deep cleaned (which includes an increased carpet cleaning schedule) before the next guest arrives. Said he didn't know how to reload it and and would not phone to get help.Therefore I could not use it. Good restaurants about 5-10 minutes away. We hope to be back soon! Further discussion about exceeding guest expectations with my team included offering to make you a plate or preparing one to take with you to your room if needed outside of those hours. Bruce P, General Manager at BEST WESTERN PLUS Service Inn & Suites, responded to this review Thank you for taking the time to review the Best Western Plus Service Inn & Suites. Desk staff were pleasant and helpful with suggestions for activities and dining in the area. Tim Hortons. Thank you for your great review of the BW Plus Service Inn & Suites. They went with Telus tv so there are 10 different ctv and global channels but not much else. Our 'beautiful rooms and an excellent bed and fantastic breakfast included...' is what our guests look for in a hotel along with amazing staff and we strive to exceed those expectations. Awesome Staff caters to your every need. 'Clean quite hotel with the best staff I have ever seen...' I have passed along your kudos to my team and thank you and your daughter for taking the time to recognize the great job that they do...and yes. I will certainly be back. Our staff does monitor pool areas via our CCTV as well as all hallways, public areas and parking lots. Every time. Bruce P, General Manager at Best Western Plus Service Inn & Suites, responded to this review Thank you for such a great review of the BW Plus Service Inn & Suites. What a fantastic compliment from a family that traveled the entire country....literally. Bruce P, General Manager at Best Western Plus Service Inn & Suites, responded to this review Thank you for taking the time to submit such a great review of the BW Plus Service Inn & Suites. Lots of choices for breakfast . Bacon and eggs hit the spot very nicely. fuel easily accessible across the street. is one of the best compliments we can receive from our guests. Thank you for taking the time to review the Best Western Plus Service Inn & Suites. Thank you for such a great review of the BW Plus Service Inn & Suites. Similar to trying to get a table at Moxies or The Keg on a Friday evening, there may be at times a wait for their use. We look forward to having you back again as our guest in the near future. Our family travelled on business for 45 days. Let me start by saying the staff werer all great. Bruce P, General Manager at Best Western Plus Service Inn & Suites, responded to this review Thank you for such a great review of the BW Plus Service Inn & Suites. Best Western Plus Service Inn & Suites: Best Western Lethbridge - See 859 traveller reviews, 74 candid photos, and great deals for Best Western Plus Service Inn & Suites at Tripadvisor. Friendly staff...." is a testament to our 5th consecutive AHLA Housekeeping Award since our opening in 2014 to go along with our BW Chairman Awards and BW Director Awards for quality assurance. Bruce P, General Manager at Best Western Plus Service Inn & Suites, responded to this review Thank you for such a great review of the Best Western Plus Service Inn & Suites. Although we strive to exceed our guest expectations, errors do occur and we will be sure to properly educate the staff involved with your reservation to ensure it is not repeated with another guest. I am always pleased to read when my staff goes out of their way to make a guest experience memorable and exceed their expectations. Bruce P, General Manager at Best Western Plus Service Inn & Suites, responded to this review Thank you for your great review of the BW Plus Service Inn & Suites. 100 yards to walk to Tim Hortons and restaurant behind property. Our full, hot breakfast includes local Lakeview Bakery breads, bagels and muffins along with a host of other choices to get your day off to a great start. We pride ourselves on our friendly and knowledgeable staff and their ability to make our guests feel right at home. Cheers. Fun times, we are seniors so canes baggage and toiletries, pillows,etc being hauled up to the room. Great friendly staff. If by 'all the right things' you mean a full, hot complimentary breakfast that includes local Lakeview Bakery breads bagels and muffins along with fresh, hot pancakes while you wait, or our Corporate appreciation night every Tuesday night including appetizers and beverages, or a delicious cookie and bottle of water on your nightstand when you check in, or (the only hotel in Lethbridge with) a chemical free cleaning solution in our guest rooms, or a complimentary Lethbridge Herald in the morning, or pleasant, helpful staff with a management team that looks to exceed our guest expectations..........then yes, I believe we do have 'all the right things'. We also have a wide selection including gluten friendly and fresh, healthy options along with 'Grab & Go' bags that are offered for our early morning guests but we do not condone the use of 'disposable dishes' that add to our landfills. They have also released their craft brews as well in the last few weeks. Rate was reasonable, good value. Our 'great breakfast' includes local Lakeview Bakery breads, bagels and muffins along with gluten friendly options and a host of other selections. We have stayed here several times and decided that since travel isn't possible right now and we are "supporting local" a staycation was in order!Great job Best Western, the steps you've taken to ensure the safety of your guests were outstanding! Cannot wait to visit again! I understand that the hotel is trying to accommodate pet owners to sell rooms, but we will choose hotels in the future that do not allow pets. Fitness room was great for hotel, and there was a brewpub next door to gain back any calories you burn there. I am always pleased to read when guests 'would definitely have stayed longer'. Our 'awesome people with great smiles and attitudes' is what makes our hotel great. When we returned to the hotel that evening, we had been notified that the mattress had indeed been changed. We look forward to having you back again as our guest in the near future. We look forward to having you back again as our guest in the very near future. Express checkin and out worked very well. The Best Western Plus Service Inn & Suites ranked STELLAR on all accounts. I have passed along your kudos to my staff and thank you for taking the time to recognize the great job that they do. I highly recommend the Best Western Plus in Lethbridge.' We look forward to having you back again as our guest in the very near future. Love the room they are neat and tidy . Knowing that you "surely will visit again" is truly one of the best compliments we can receive from our guests. Bruce P, General Manager at Best Western Plus Service Inn & Suites, responded to this review Thank you for such a great review of the BW Plus Service Inn & Suites. Thank you for an enjoyable stay. I was very disappointed to have to cancel my second night, I wish I could have stayed longer. The room was spacious and very clean. We look forward to having you back again as our guest in the very near future. You call tell that he was working hard to ensure that we could still come! Accommodations were excellent, breakfast buffet was very good and the pool/waterslide was a big hit. We look forward to having you back again as our guest in the very near future and thank you for taking the time to review the BW Plus Service Inn & Suites. This blew me away as we were only staying one more night. 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